Support

We answer every message ourselves. Contact: support@asva.life

Write to support@asva.life with what happened and which device you are on, and we will reply, usually within one business day. There is no ticket queue and no bot. If something in AŠVA is broken, telling us is the fastest way to get it fixed.

Your account

Reset your password. On the sign-in screen, choose "Forgot password" and follow the emailed link. The link only works on the device that asked for it.
Change your name or avatar. You tab, then tap your name.
Export your data. You tab, then Export My Data. You get a complete copy of your journal, scores, and practice history in a portable file.
Delete your account. You tab, then Delete Account, then confirm. This is permanent, not deactivation. Deleted immediately: your profile, safety screening, check-ins, journal, scores, sessions, streaks, and any readings synced from Apple Health, Health Connect or Fitbit. Nothing about you is kept. The only thing that outlives an account is crash reports, which carry no identity and expire on their own within 90 days. If you cannot sign in, email support@asva.life from the address on the account and we will delete it for you.
Delete some data without deleting your account. Email support@asva.life and say what you want removed, for example synced health readings or a journal entry. We confirm within one month, usually much sooner.

Subscriptions and refunds

Manage or cancel. Subscriptions are billed by the store, so they are managed there. On iPhone: Settings, your name, Subscriptions. On Android: Play Store, Payments and subscriptions. Cancelling stops future renewals and your access continues to the end of the period you paid for.
Deleting the app does not cancel a subscription. Cancel in the store first.
Refunds. Apple and Google issue refunds under their own policies. Apple: reportaproblem.apple.com. Google: your Play Store order history. If a store decision looks wrong to you, email us and we will advocate for you.
Access codes. A team or program code is redeemed in the app on the You tab. Codes unlock access for a set period and are never sold in the app.

Health data and devices

Connecting is optional. The manual pulse check and sleep logging give you the same live score with nothing connected.
What we read. Sleep, resting heart rate, heart rate variability, overnight breathing rate, and VO2 max. Nothing else.
Disconnect. You tab, then Disconnect Apple Health or Disconnect Health Connect. You can also revoke access in the Apple Health app or in Health Connect settings. Disconnecting stops all new reads immediately.
A wearable is never required. A device sharpens your readings. It never counts for more than your own.

Teams and coaches

If you joined through a team code, your coach sees your name and email, the date you joined, your score totals and their trend, your streak, and how many sessions you complete. A coach never sees your journal, your check-in words, your health screening answers, or any reading from a device. To leave a team, email us from the address on your account.

Anything else

AŠVA is a wellness program, not medical care. It is not a substitute for advice from your physician or a licensed provider. If you are in crisis or facing an emergency, contact your local emergency services.